Practical information

New patients

Before the first appointment, new patients are required to fill out a form with their personal details, which we will treat confidentially and use them only to enter them into our database and create a personal file.

During the first consultation, the GP will ask the new patient whether he or she suffers from an illness and whether he is taking any medicines or treatments; To facilitate this process, you can make a list of all the drugs and their dosage at home. This is essential information when prescribing your prescription.

Consultation hours

In our medical center we work by appointment, which you can request by calling 966 86 07 04 from 8:30 a.m. to 10:00 a.m. from Monday to Friday.

If your doctor has the complete consultation for the day and time that the patient requests the appointment, he will be attended by another doctor who is available.

In case of not attending the appointment without having notified 24 hours in advance, the patient must pay the price of the consultation. If this is the first time this has happened to him, he will not have to pay this cost.

Timetable

Monday to Friday: 8:30 a.m. to 1:00 p.m.

Saturdays and Sundays: closed

In the medical equipment section you can find the consultation hours of each doctor, since each follows a different schedule.

Homevisit

In the event that the patient, for medical reasons, cannot be transferred to our medical center, the doctor will make a home visit.

Emergency number      Rode Kruis

In case the patient needs to speak to a doctor outside of clinic hours, they can call the emergency number: +34 634 210 754. This number is only for urgent medical problems. For other non-urgent medical consultations or to make an appointment with one of our doctors, you should call the general number of the clinic on weekdays from 8.30 a.m. to 10 a.m.

On weekends it may also be that another doctor in the Benidorm area has an emergency shift. In this case, ASSSA insurance does not cover the visit. You can choose between two options: pay for the emergency doctor or go directly to the hospital emergency room.

If the doctor on duty, after a phone call, considers that medical assistance is necessary, an ambulance will be sent to the home. As the doctor works in a wide area, the waiting time can be lengthened until he reaches the patient’s home.

Prescriptions

Prescriptions for new medications will be prescribed by the doctor during the consultation hours. For periodic prescriptions it is not necessary to go to the clinic, they can be requested by mail to centromedicoalfaz@gmail.com mentioning the following information: drug name, milligrams, quantity per day. To confirm that your prescription is ready, you will receive  confirmation by email. Prescriptions can be collected  before 1:00 p.m.

Hospital visits

Once a week, one of our doctors visits our hospitalized patients.

It is possible that the situation arises that due to a lack of communication, both with the hospital and with the patient, our center has not been properly informed about said hospitalization. In that case, it is advisable that the patient himself, or a loved one, inform the general practitioner as soon as possible.

Specialists

Specialists from various medical disciplines work in our center.

Depending on the insurance coverage you have, this service will have to be paid for by the patient or the insurance.

You can go directly to the GP, but for diagnostic tests or to be treated by a specialist, some Spanish insurance companies, such as ASSSA, require a prior authorization from the insurance company.

A visit to the general practitioner is always covered for Dutch insurance policies, but you will need a referral letter from the general practitioner for additional examinations.

Thrombosis Service

If you need to control your anticoagulation (Warfarine), you can come to the clinic without appointment on Monday, Wednesday and Friday from 8.30 am to 9.30 am.

Laboratory

If you require other clinical studies, it is imperative that you make an appointment in advance with the GP who will explain how to proceed and prepare the application.